Reporting engagement

User Journey Review

A focused review of one or two critical paths through your online application — signup, checkout, booking, or support — with attention to friction and abandoned steps.

Who it is for
Teams preparing a redesign, a campaign launch, or a support-volume reduction push.
What you receive
A concise journey brief with annotated screenshots or step notes, friction points, and recommended measurement checkpoints.
Duration
5–10 business days
Pricing basis
From ₩1,900,000 per journey
Delivery
Remote by default.

Included

  • Selection of one primary and one secondary journey
  • Step-by-step walkthrough notes
  • Engagement drop-off commentary where evidence exists
  • Short written brief suitable for product and support leads

Not included

  • Full multi-surface reporting cycles
  • Usability lab recruitment or paid participant studies

How the work unfolds

  1. Select

    Agree which journeys matter most for the current business question.

  2. Walk

    Document each step, waiting states, and failure messages as a real user would encounter them.

  3. Brief

    Deliver a focused brief your team can use in the next planning meeting.

Preparation

Share environment URLs, test credentials if needed, and any known problem areas.

Constraints

Limited to agreed journeys; out-of-scope surfaces are noted but not fully reviewed.

Next step

Tell us which journeys to review when you write.

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